Privacy Policy
Effective Date: 12/27/2024

At TJS Dryer Vent Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or opt in to receive text messages.

1. Information We Collect

When you opt in to receive text messages or interact with our services, we collect the following personal information:

• Name
• Phone number

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule appointments and send relevant reminders and updates via text messages.
• To provide you with customer support, if necessary.
• To communicate with you about our services, promotions, or updates, based on your preferences.

3. Sharing Your Information

We are committed to keeping your personal information confidential. We do not sell, rent, or transfer your personal information to external organizations except as necessary to provide our services. In such cases, we ensure that these service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., text messaging platforms) who assist us in delivering our services. These providers are required to safeguard your information and use it solely for service-related purposes.
• Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process.

4. Opt-In and Opt-Out

By providing your phone number, you consent to receive text messages from us related to the services you’ve requested.

• Opting In: You can subscribe to our text messaging service by texting “START” or “SUBSCRIBE” to our designated number.
• Opting Out: You may opt out of receiving text messages at any time by replying “STOP”, “CANCEL”, or “UNSUBSCRIBE” to any of our messages. After opting out, you will no longer receive further text messages from us, except for those necessary to confirm your opt-out.
• Help & Support: For assistance, you can reply “HELP” or “SUPPORT” to any of our messages, or contact us directly at (203) 864-6962 or TJ@tjsvent.com.

5. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. While we implement commercially acceptable measures to protect your personal information, we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on our website with the revised "Effective Date" at the top of the page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

TJS Dryer Vent Cleaning
Email: TJ@tjsvent.com
Phone: (203) 864-6962
Website: www.TJSvent.com